• Phone 1-649-941-5353
  • info@tcahandling.com

Services

TCA Handling

TCA Handling is longest serving Ground Handling company in the Turks and Caicos Islands and operates in accordance with the regulations of the Standard IATA Ground Handling Agreement. We own and operate equipment to adequately service narrow body and wide body aircraft. The services that are available to all airlines are as follows:

  • Clearance of Aircraft Documents in accordance with Government Regulations
  • Load Control and Communications
  • Passenger Service and Baggage Handling
  • Ramp Handling, Towing & Pushback
  • Aircraft Servicing
  • Fuel and Oil – will act as liaison with suppliers
  • Flight Operations and Crew Maintenance
  • Catering Services – will act as liaison with suppliers
  • Supervision and Crew Maintenance
  • Weather Briefing
  • Weight and Balance Computations
  • Liaising with CAA and Airports Authority

Customer Service

Customer service sets great businesses apart from the rest. Customers are the reason that businesses exist. Keeping customers happy, means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service can turn into positive word of mouth.

From full interline destination check-in to simple single destination check-in, TCA Handling can communicate with and look after customers on behalf of our airline clients every step of the way.

Our highly-trained team of customer handling agents are also on hand to assist customers should their journey not go as planned and can arrange onward transportation, meal vouchers or hotel accommodation in line with customer airlines' requirements through our extensive network of contacts.

Ramp Services

From the minute an aircraft touches the tarmac our highly-trained ramp services team provide a safe, fast, efficient and high-quality turnaround.

Our fully-owned fleet of ground service equipment enables TCA Handling to offer cost-efficient and safe ramp handling services including aircraft pushback, aircraft loading and passenger embarkation.

TCA Handling's ramp services team is supported by our in-house ground support equipment maintenance departments ensuring service schedules are met and equipment can be returned to operational activity in the minimum time.

We can provide a comprehensive range of ramp services as:

  • Airside Cargo Transport
  • Aircraft Towing
  • Aircraft Steps (passenger embarkation)
  • Air Start Units
  • Aircraft Push Back
  • Ground Power Units
  • Marshalling
  • Passenger and Crew Transport
  • Aircraft Pre Condition Air

Ground Handling

TCA Handling was established in 1992 and is the most reliable and experienced Ground Handler in the Turks and Caicos Islands, providing in excess of 21 years of Quality service to Providenciales International Airport. Our highly trained, skilled staff provide to our clients, airport, airlines and passengers, with a wide range of integrated ground handling services.

The determination for excellence, we work with our customers, to design, develop and deliver tailor made, flexible and cost-effective services and can offer all or a variety of the following:

  • Passenger Services
  • Passenger Ticketing, Check-in and Boarding
  • Lost and Found
  • Disruption Handling (hotel accommodation, meal vouchers)
  • Ramp / Technical Services
  • Baggage Handling
  • Pushback, Towing and Repositioning
  • Aircraft Cleaning, Toilet/Water
  • Load Control
  • Communications, Flight Operations, Dispatch
  • GSE / Line Maintenance
  • Supervision

Security

With our parent company Turks and Caicos Airport Security Service (TCASS), we are able to provide Security service that's incomparable in the Turks and Caicos Islands. Our services and expertise in this specialized field are based on more than 20 years' experience within Aviation Security.

With a vision and total commitment we are able to offer quality solutions and integrated products for your convenience. Working with a company like Turks and Caicos Airport Security Service (TCASS) allows our clients to purchase security services via Ground Handling benefit from the synergies realized by the integration of security tasks in existing processes, such as:

  • Check-In Security  – Combined Check-In and Security Services
  • Gate Security – Combined Gate and Security Services
  • Cabin Clean & Search – Combined Cleaning and Security Services
  • Hold Baggage Screening